Complaint Form
At U Bank, customer feedback is important to us and we strive to provide the best banking experience possible for everyone. Your feedback helps us identify areas for improvement and ensures that we continue to meet your financial needs efficiently.
If you have any complaints or concerns, please don’t hesitate to reach out. We are committed to addressing your concerns promptly and professionally.
Thank you for choosing U Bank as your trusted banking partner.
Please call us at our call center numbers available 24/7:
For UPaisa Customers & Ufone Subscribers: 7777
For Other Mobile Operators: 042-111-786-365
For U Bank Customers: 051-111-282-265
Toll-Free Number: 0800-82265
Fax: +92 51 2275923
Email: complaints@ubank.com.pk
or fill out the form below.
Dispute Resolution:
For ATM, POS & IBFT dispute resolution,
kindly contact the following:
Nasir Nawaz
Manager ADC
Phone: 0331-5699923
Email: nasir.nawaz@ubank.com.pk
State Bank of Pakistan:
Director
Banking Conduct and Consumer Protection Department
(BC&CPD),
State Bank of Pakistan,
I.I. Chundrigar Road, Karachi.
UAN: +92 21-111-727-273
Fax: +92 21-99221160
Email: cpd.helpdesk@sbp.org.pk
SBP Sunwai Portal: https://sunwai.sbp.org.pk/
Fraud Investigation Department
Any person (internal/external) with knowledge or a suspicion that a fraud is being or has been committed or attempted by any other colleague, support staff, customer, borrower, vendor, supplier, evaluator or service-provider etc., must formally report the incident/case to Fraud Investigation Department, using any of the following channels:
E-mail Address: Fraud.investigations@ubank.com.pk
Telephone: 051-111-182-265 and/or Direct:051-2652966 & 051-111-182-265 Ext: 313
