FAQs

Learn more about the benefits and functions of our remittance services.


Home Remittances

What is Home Remittance and is Home Remittance service available in Pakistan through U Bank?

Migrant workers sending money through authorized banking channels to family members or loved ones back in Pakistan is known as Home Remittance. U Bank’s Home Remittance service makes it quick, simple, and secure to receive remittance amounts in Pakistan.

Which payment methods does U Bank offer for Home Remittances?

U Bank is offering the following payment modes to receive the remittances under the domain of Home Remittances:

  • Cash-over-Counter
  • Instant Account Credit.
  • Instant Mobile Wallet Account Credit

What will be the currency in which I receive my payment?

All home remittance payments are disbursed in Pakistani Rupees (PKR).

Is it necessary to disclose the reason for funds being transferred to Pakistan?

Yes, it is mandatory as per the State Bank of Pakistan’s regulations.

Does U Bank Home Remittance have a limit on the amount received?

Below are the applicable limits according to the mode of payment:

  • U Bank Accounts – No Limit
  • Other Banks Account – No Limits
  • Upaisa Account – Up to the maximum credit limit that is available on a customer’s account
  • Upaisa L1-HRA Account – A maximum balance of PKR 1,500,000/- at any point of time
  • Cash Over the Counter Transactions – Up to PKR 1,000,000/- per transaction

Does the U Bank Home Remittance service have any fees/charges?

No, U Bank Home Remittance Service is totally free of charge.

Is there any tax deduction on Home Remittance?

No, there is no tax applicable on Home Remittance.

What conversion rates will be applied on remittance and how will the rates be confirmed?

Conversion rates will be applied at the time of sending the remittance. The sender needs to confirm the rates with the affiliated bank or Exchange Company at the time of sending the remittance.

If the beneficiary Identity Document is expired, how to collect the remittance?

The beneficiary may obtain payment by presenting a NADRA token or by any other valid identity document such as a passport, driving license, etc.  In case the beneficiary does not have any document other than CNIC then by changing his or her name to a relative’s name in order to receive the remittance amount if the beneficiary’s Identity document has expired.

How much fees will be applied when sending the home remittance to Pakistan from abroad?

Sending a home remittance that is $100 or more is free if the sending entity is using the free send model. If not, the sending entity will notify you of any charges.

What is the process for changing or correcting a name if the remitting end provides an incorrect name?

Only the remitting side may make amendments or corrections to the transaction. Kindly contact your sender to make the necessary corrections.

Who should I contact in case I need to lodge a complaint regarding Home Remittance?

 In case of any query concerning home remittances, please contact our customer support team on following numbers:

Cash Over the Counter

From where I can collect my cash pickup remittance?

From any of the U Bank branches across Pakistan.

What are the requirement to collect the cash remittance amount from the U Bank branches?

  • Beneficiary/Receiver must come in person for the collection of funds.
  • Identification Document (ID)
    • Original & Valid CNIC/NICOP/SNIC.
    • Passport: Original & Valid Passport
    • Driving License: Original & Valid
    • Original NADRA Receipt – in case the customer has expired CNIC
  • Transaction Reference Number; MTCN, PIN or Reference Number to get the details of the transaction through the system.
  • Expected amount in PKR; Amount that you have been notified by the sender for collection.
  • Sender name; Sender’s name who remitted the money.
  • Remitting country; Country name from which the money has been sent.

What are the banking hours to collect the COC payment?

Beneficiary may collect the remittance from branches during business hours.

Account Credit

What is the duration until the transaction is credited?

Instant credit, if in order.

What information must the sender provide in order to send money to the account?

Sender will provide the remitting agency/Bank the beneficiary’s IBAN/Account number, account title, and bank name.

According to SBP guidelines, does U Bank have a specialized remittance account?

Yes U bank has: Assan Remittance Account, Assan Digital Remittance Account, L1-Home Remittance Account.

Any initial deposits needed to open an Assan Remittance Account, Assan Digital Remittance Account, or L1-Home Remittance Account?

No.

When my payment is received or credited, will I be able to receive SMS on my phone?

Yes, once payment is processed and credited, an SMS is sent if the remitting end provides a valid mobile number along with the payment instructions.

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