Helpline:
UAN: +92 51 111-282-265
Toll Free: 0800-82265
(for Branch Banking Customers Only)
Head Office:
2nd Floor, 13-B, Jinnah Super Market, F-7, Islamabad.
Ph: +92 51 111-182-265
Fax: +92 51 2275923
2nd Floor, 13-B, Jinnah Super Market, F-7, Islamabad.
Ph: +92 51 111-182-265
Fax: +92 51 2275923
Complaint Lodgement:
Please make us call at 24/7 call center numbers:
For Upaisa Customers / Ufone Subscribers: 7777
For Other Mobile Operators: 042-111-786-365
For U Bank Customers: 051-111-282-265
Complaints/Suggestions may be forwarded
at following:
Email: complaints@ubank.com.pk
or Click here to submit online
SBP Sunwai Portal: https://sunwai.sbp.org.pk/
For Upaisa Customers / Ufone Subscribers: 7777
For Other Mobile Operators: 042-111-786-365
For U Bank Customers: 051-111-282-265
Complaints/Suggestions may be forwarded
at following:
Email: complaints@ubank.com.pk
or Click here to submit online
SBP Sunwai Portal: https://sunwai.sbp.org.pk/
Dispute Resolution:
For ATM, POS & IBFT dispute resolution,
kindly contact with the following:
Nasir Nawaz
Manager ADC
Phone: 0331-5699923
Email: nasir.nawaz@ubank.com.pk
For ATM, POS & IBFT dispute resolution,
kindly contact with the following:
Nasir Nawaz
Manager ADC
Phone: 0331-5699923
Email: nasir.nawaz@ubank.com.pk
State Bank of Pakistan:
Director
Banking Conduct and Consumer Protection Department
(BC&CPD),
State Bank of Pakistan,
I.I. Chundrigar Road, Karachi.
UAN: +92 21-111-727-273
Fax: +92 21-99221160
Email: cpd.helpdesk@sbp.org.pk
Director
Banking Conduct and Consumer Protection Department
(BC&CPD),
State Bank of Pakistan,
I.I. Chundrigar Road, Karachi.
UAN: +92 21-111-727-273
Fax: +92 21-99221160
Email: cpd.helpdesk@sbp.org.pk
Fraud Investigation Department
Any person (internal/external) with knowledge or a suspicion that a fraud is being or has been committed or attempted by any other colleague, support staff, customer, borrower, vendor, supplier, evaluator or service-provider etc., must formally report the incident/case to Fraud Investigation Department, using any of the following channels:
- E-mail Address: Fraud.investigations@ubank.com.pk
- Telephone: 051-111-182-265 and/or Direct:051-2652966 & 051-111-182-265 Ext: 313
