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Contact Us

Head Office:
2nd Floor, 13-B, Jinnah Super Market, F-7, Islamabad.
UAN: +92 51 111-182-265
Fax: +92 51 2275923
Call Center:
+92 51 111-282-265

Complaint Lodgement:
Please make us call at 24/7 call center numbers:
For Ufone Subscribers: 7777
For others: 051-111-282-265
Complaints/Suggestions may be forwarded
at following:
Email: complaints@ubank.com.pk
or Click here to submit online
Dispute Resolution:
For ATM, POS & IBFT dispute resolution,
kindly contact with the following:
Sayyed Muhammad Umar Dabir
Officer Settlement & Reconciliations
Phone:0333-1518594
Email: sayyed.umer@ubank.com.pk
State Bank of Pakistan:
Director
Banking Conduct and Consumer Protection Department
(BC&CPD),
State Bank of Pakistan,
I.I. Chundrigar Road, Karachi.
UAN: +92 21-111-727-273
Fax: +92 21-99221160
Email: cpd.helpdesk@sbp.org.pk
 

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ABOUT U BANK

U Microfinance Bank Ltd. (U Bank) is a wholly owned subsidiary of Pakistan Telecommunication Company Limited (PTCL) – Etisalat Company. The bank has a network of more than 200 touch points, across 183 cities and rural areas in Pakistan and offers a wide range of microfinance loans, deposit products, and branchless banking solutions. U Bank’s branchless banking offers services under the banner of U Paisa in collaboration with Ufone (Pak Telecom Mobile Limited). The service is offered at nearly 45,000 agent locations across Pakistan.

U Microfinance Bank is proud to be at the front line of fighting poverty in Pakistan and is dedicated to play its critical part in the implementation...
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